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Hortech offer a range of additional services. These are designed to help our customers with the purchase and maintenance of all types of cleaning equipment. You have a choice of visiting us via the online shop or at our store in Holbeach. We believe it should be as easy as possible for you to deal with us.

Click & Collect

 

Our full range of cleaning equipment, parts and accessories are available via the online shop. You can browse through each of the product ranges by category or Brand name. Choose what you want and simply add it to your basket.

 

Proceed to the checkout where you will be taken through our secure payments service. Payment will need to be made online. You then have a choice of delivery options. We can deliver to a specified address at a commercial property or to your home. Alternatively, you can collect from our store.

 

The click and collect service is designed for those who don’t want to wait for their delivery. Once you have ordered your equipment it will be in our shop within 48 hours. You simply visit our store in Holbeach and collect your items. All our staff are very knowledgeable so if you have any queries you can speak to them.

 

Finance

 

Some of our customers prefer to spread the cost of purchasing a new machine. This has a number of advantages:

 

  • You don’t have to find a lump sum of money upfront
  • Payments can be spread over a number of months or years
  • The amount you pay will be fixed for this period of time

 

You can apply for a loan and repay the amount over an agreed period of time. Finance is available from 1 to 5 years. A decision is usually made within 1 hour so you don’t have to wait long. Alternatively you can take out a lease agreement and there are long-term or short-term lease arrangements available.

 

The finance we offer is through a company called Kennet Equipment Leasing. They are specialists in equipment financing with over 23 years’ experience. If you would like more details then please get in touch with us today.

 

 

Service & Repairs

 

Look after your investment

 

Once you have purchased your cleaning equipment you might want to think about servicing. It’s always advisable to keep on top of the maintenance to ensure your machine works when you need it. Regular servicing will also increase the lifetime of any equipment.

 

At Hortech we offer Service Plans that are tailored to machine usage. This will dictate how often you need a service. In a 12-month period you might only need an annual service for light operation. But if you consider your needs to be medium to high usage, we can service twice a year or once every quarter.

 

For every machine that is sold we offer a Service Plan. Once we understand your level of usage a plan can be drawn up based on your needs. There is also a service calendar prompt. Which means you don’t have to worry about when the next service is due. We will simply drop you a reminder.

 

If you are a business customer then we can carry out the service at your premises. Our vans are stocked with everything we need which includes the spare parts. It also means your machine is not out of action for any length of time.

 

For our domestic customers you can bring your machine into our store in Holbeach. We offer full service and repair on-site in our fully equipped workshop. If you have booked in with our service department you can reduce the amount of time you are without your machine.

 

There whenever you need us

 

Inevitably there will be occasions when a machine fails to work. We do offer a breakdown service for a set fee and with no additional call out charges. Our aim is to be with you within 24 to 48 hours depending on how far you are from Holbeach. We offer this service on the basis you are within a 100-mile radius from our store.

 

Our vans carry a wide selection of spare parts and accessories. These are manufacturer specified products. We will always work to repair your machine within the same day. If we don’t have the specific part you need, this will be ordered by us and should be in stock within 24 hours.

 

All our engineers are fully trained by the market leaders Karcher and Nilfisk. Which is why we are a premier service dealer for all the top brands.

 

The service workshop is located at our store in Holbeach. This is popular with our domestic customers. It’s a place where you can take your machines for repair. All our staff are knowledgeable and will provide you with an initial assessment as well as an idea of how long it will take.

 

There is also an option to hire cleaning equipment rather than purchase it. We offer this service for a range of purposes on a short to long term machine hire arrangement. You may need cleaning equipment for a specific purpose or on a regular basis. These can all be arranged for you through our store in Holbeach. Demonstrations can be provided for the larger industrial equipment which can be particularly useful when you pick up a machine.


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